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Organizations are increasingly becoming dependent upon IT to satisfy their corporate aims and meet their business needs. There is a growing dependency on quality IT Services to match the business needs and user requirements. IT Service Management is concerned with delivering and supporting IT Services that are appropriate to the business requirements of the organization. IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT Service Management in the world. This course will enable the learners to understand the basic concepts of ITIL®.
Course Code: SM100
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Service Desk is the single point of contact through which all users report incidents and problems. Incident Management is generally the first process that is started after receiving a customer request on the Service Desk. Incident Management minimizes the business impact of incidents by timely detection and resolution of incidents. This course will enable the learners to understand the basic concepts of Service Desk and Incident Management.
Course Code: SM200
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The Capability Maturity Model Integration (CMMISM) helps organizations in managing their processes in a structured manner, making a positive impact on product quality and organization’s business objectives. This course will enable the learners to understand the basic concepts of CMMISM, read technical report describing the CMMISM model, and use it for subsequent implementation.
Course Code: CM100
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For the success of a project, it is important to make correct estimations of its development effort. To arrive at such estimates, the estimators need to measure the size of software to be built. Software size is measured from the functional requirements or specifications of the software at an early stage of a project—before commitments are made to customers. This course will enable learners to understand fundamental concepts of COSMIC-FFP.
Course Code: ET300
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Removing errors from a project during the testing phase is time consuming and costly. It also increases the cost of the project and results in unnecessary delays. Conducting reviews at an early stage of the project help in removing the errors in a cost effective way. It also prevents the defects from getting injected into the project at various stages. This course will enable learners to understand the basics of reviews, how to use inspections to detect defects earlier at a lower cost, and how to prevent injection of similar defects in the future cycles of process execution.
Course Code: PR100
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